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GENERAL MANAGER

Spinners Solihull

Salary: Up to £60,000 OTE (£42k-£45k base + performance profit share scheme).

Location: Touchwood, Solihull.

Reports to: Operations Manager.

ABOUT SPINNERS:

Spinners is one of the UK's fastest-growing competitive socialising brands — where luxury meets play. We opened our first venue in Reading in 2021, followed by Plymouth in 2023, Solihull in 2024 and Chester in 2026, and with £4m of investment from Gresham House Ventures behind us, we're rolling out nationwide.

Every Spinners venue brings together interactive darts, boutique duckpin bowling, shuffleboard, mini golf and Clayshot® — our own proprietary clay shooting simulator you won't find anywhere else — alongside a vibrant bar and kitchen serving artisan pizzas, premium cocktails and quality drinks in a stylish, immersive setting.

Spinners Solihull sits in the heart of Touchwood, one of the region's premier leisure and retail destinations, and has established itself as one of our strongest-performing venues. We're not running a games hall — we're running a destination: elevated social gaming, high-energy atmosphere, and a warm, welcoming vibe that keeps guests coming back.

THE ROLE:

We're looking for a passionate, people-first General Manager to lead Spinners Solihull. You'll own the venue end to end — the team, the culture, the guest experience, and the P&L — and set the standard for what a flagship Spinners venue looks like.
This is a hands-on leadership role for someone who can balance operational excellence with energy, personality and fun. If you thrive in high-volume, wet-led venues, love entertainment-driven hospitality, and want to grow with a genuinely ambitious brand, this role has your name on it.
And because we're scaling nationally, this isn't a ceiling — our best General Managers will shape the future of Spinners as the group grows.

RESPONSIBILITIES:

Guest Experience & Service Excellence:

Deliver standout guest experiences from pre-booking through to the last round.
Set the tone for service, atmosphere and energy on every shift.
Actively manage guest feedback, turning challenges into memorable moments.

Team Leadership & Culture:

Recruit, train and develop a high-performing team across games, bar and kitchen.
Lead with a visible, hands-on presence on the floor.
Build a positive, inclusive, high-energy culture where people love to work.

Operational Management:

Oversee day-to-day operations across all gaming zones, bar and kitchen.
Ensure all activities — darts, bowling, mini golf, shuffleboard and Clayshot® — are safe, operational and guest-ready at all times.
Maintain exceptional venue standards, cleanliness and presentation.

Financial & Commercial Performance:

Own the venue P&L, budgets and cost controls.
Drive revenue through events, corporate and group bookings, promotions and upselling.
Monitor KPIs and continuously feed back on how to refine operations and maximise performance.

Health, Safety & Compliance:

Uphold the highest standards of health & safety, licensing and food hygiene.
Carry out risk assessments and ensure all team members are fully trained and compliant.

ABOUT YOU:

Proven experience as a General Manager in a high-volume hospitality or entertainment-led venue.
A natural leader who genuinely cares about guests and team development.
Passionate about delivering outstanding service and slick operations.
Commercially minded, with a strong track record of driving sales and profitability.
A confident, hands-on manager who thrives on the floor, not behind a desk.
Comfortable in a late-night, high-energy food, drink and entertainment environment.
Detail-driven — nothing gets past you.

WHY JOIN SPINNERS?:

Competitive package of up to £60,000 OTE (£42k-£45k base salary + performance-related profit share scheme).
Real career growth — we're a four-venue group backed by £4m of institutional investment and rolling out nationally. Today's great GMs are tomorrow's multi-site leaders.
A proprietary product — Clayshot® is ours alone, and you'll be running one of the only venues in the country where guests can play it.
Generous team discounts on food, drinks and games.
Employee Assistance Programme for wellbeing support.
A truly unique venue that's just as fun to run as it is to visit.

Pay: Up to £45,000.00 per year + Bonus.

Benefits:

Company events.
Company pension.
Discounted or free food.
Employee discount.

Ability to commute/relocate:

Solihull B91 3QW: reliably commute or plan to relocate before starting work (required).

Experience:

Hospitality management: 3 years (required).
Customer service: 3 years (preferred).

License/Certification:

Personal License (required).
First Aid Certification (preferred).
Level 3 Food Hygiene Certificate (preferred).

Work authorisation:

United Kingdom (required).

Location:

Solihull B91 3QW (required).

Work Location: In person.

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